Ressources Hub

The Resources Hub is the central location where you can access all documentation, guides, and information related to your products and equipment. It includes both general company information and technical documentation specific to each machine.

You can find

• General information about the portal and account access
• User and maintenance guides
• Technical documentation for specific equipment (if your account has access)
• Operational and safety instructions
• Setup and troubleshooting resources

If you only see general documentation, it means you are not logged in to your client account. To access technical documentation related to your equipment, please log in using your authorized credentials.

Yes all document requests are completely free and personally reviewed by our documentation team. Each request is carefully evaluated and added to our update queue to ensure our resources remain complete and relevant.

You’ll always receive a follow-up whether the document already exists, is being updated, or has been scheduled for creation.

If you are logged in and still don’t see certain machines, it may be because:

• Your user role doesn’t include access to that equipment’s documentation.
• The equipment isn’t linked to your organization’s account.
• The documentation is still being reviewed or updated.

👉 If you believe this is an error, please contact our support team.

If you’re a registered client and don’t have access to your equipment’s documentation, please contact our Support or Account Manager with your organization’s name and machine serial number.

Our team will review and grant access as needed.

Yes. While some information is public (general documentation), full access to technical and equipment-specific documents requires a client account.

Our team updates resources regularly to ensure accuracy and the latest technical revisions. You can always check the “Last Updated” date below each resource.

If you find missing or outdated information, please use the Feedback option (if available) or contact support@PreRoll-Er.com with the document name and details. Your feedback helps us improve our knowledge base.

If you experience issues accessing your documents or navigating the hub, please reach out to our Support Team via the contact form or email.
We’ll be happy to assist you.

Most resources can be viewed online directly. Some documents may also be available for download or print this depends on the document type and your access level.